Evaluating the effectiveness of communication skills teaching in phase II MBBS students of a tertiary care teaching hospital in Northern India

Authors

  • Himani Gupta Department of Pharmacology and Therapeutics Government Medical College, Jammu, Jammu and Kashmir, India
  • Nayer Rashid Department of Pharmacology and Therapeutics Government Medical College, Jammu, Jammu and Kashmir, India
  • Seema Gupta Department of Pharmacology and Therapeutics Government Medical College, Jammu, Jammu and Kashmir, India
  • Nancy Khajuria Department of Pharmacology and Therapeutics Government Medical College, Jammu, Jammu and Kashmir, India

DOI:

https://doi.org/10.18203/2319-2003.ijbcp20261964

Keywords:

Communication skills, AETCOM, MBBS students, Medical education

Abstract

Background: Communication skills are an essential component of medical practice and are incorporated into undergraduate training through AETCOM modules. This study evaluated the effectiveness of structured communication skills teaching among Phase II MBBS students.

Methods: This educational intervention study was conducted among phase II MBBS students at Government Medical College, Jammu. Students underwent pre-intervention assessment, followed by structured training using AETCOM Module 2 through lectures and role-play. Post-intervention assessment was done using the Kalamazoo essential elements communication checklist (KEECC-A) and Communication Skills attitude scale. Data were summarized using frequencies and percentages.

Results: A total of 168 Phase II MBBS students participated in the communication skills training and attitude assessment. Post-intervention, students demonstrated a more positive attitude towards communication skills, with the majority recognizing communication as an essential component of effective medical practice and an important competency alongside medical knowledge. Kalamazoo essential elements communication checklist assessment was completed by 145 students which revealed strongest performance in information gathering, information sharing, and relationship building. However, comparatively lower performance was observed in understanding patient and family perspectives, reaching agreement, providing closure, and demonstrating empathy, indicating areas requiring further reinforcement.

Conclusions: Structured communication skills training improves attitudes and competencies among medical students. Early integration of such training is essential for effective patient care.

 

References

Modi JN, Anshu, Chhatwal J, Gupta P, Singh T. Teaching and assessing communication skills in medical undergraduate training. Indian Pediatr. 2016;53(6):497-504.

National Medical Commission. Attitude, ethics and communication (AETCOM) competencies for the Indian Medical Graduate. New Delhi: NMC, 2019. Available at: https://www.nmc.org.in/wp-content/uploads/2019/01/AETCOM_book.pdf?. Accessed on 11 April 2026.

Karthikeyan S, Sreenivasan S. Effectiveness of AETCOM module in improving communication skills among MBBS students. J Med Sci. 2021;7(2):45-50.

Latha K, Meena KS, Pravitha MR, Dasgupta M, Chaturvedi SK. Communication skills training for medical students: A systematic review. Indian J Psychol Med. 2020;42(6):515-22.

D’souza AS, Ramnarayan K, Radhakrishnan R, Sunder M, Singh A, Jain P, et al. Impact of AETCOM modules on the perception of medical ethics among Phase II students. Natl J Physiol Pharm Pharmacol. 2022;12(4):1-6.

Kurtz S, Draper J, Silverman J. Teaching and Learning Communication Skills in Medicine. 3rd ed. CRC Press; 2017.

Srivastava TK, Waghmare LS, Rawekar AT, Mishra VP, Gaikwad N, Quazi SZ, et al. Perceptions of medical students regarding AETCOM modules: A cross-sectional study. J Educ Health Promot. 2021;10:142.

Mahajan R, Singh T. Communication skills in medical education: The Indian perspective. Int J Appl Basic Med Res. 2020;10(1):1-2.

Choudhary R, Dwivedi S, Kapoor A. Evaluation of AETCOM module implementation in a tertiary care hospital. J Med Educ Res. 2023;11(1):22-8.

Patel G, Sharma R, Kumar V, Singh A. Barriers to effective communication in clinical practice: A modern review. J Clin Diagn Res. 2024;18(2):LC01-5.

Ha JF, Longnecker N. Doctor–patient communication: A review. Ochsner J. 2010;10(1):38-43.

Kumar A, Sharma R, Singh V, Mishra P, Patel G, Dwivedi S, et al. Enhancing empathy through structured communication training. Indian J Med Ethics. 2022;7(3):201-8.

Vogel D, Meyer M, Schmidt K, Müller A, Weber J, Wagner H, et al. The Calgary–Cambridge framework: A gold standard for clinical communication. Eur J Med Educ. 2019;5(1):12-8.

Makoul G. The SEGUE framework for teaching and assessing communication skills. Patient Educ Couns. 2021;45(1):23-34.

Singh S, Kumar R, Sharma A, Patel M, Gupta V, Mishra N, et al. Competency-based medical education: Moving from “what” to “how”. Indian J Med Spec. 2023;14(2):88-93.

Nair SC, Kumar A, Sharma R, Singh V, Patel G, Dwivedi S, et al. Patient-centered care and its impact on treatment adherence. Global Health J. 2020;4(4):135-41.

Desai S, Kumar R, Sharma A, Patel M, Gupta V, Shah N, et al. Pharmacology-based communication modules: A pilot study. J Pharm Pract. 2022;9(2):112-7.

Gupta S, Kumar R, Sharma A, Patel M, Gupta V, Mishra N, et al. Longitudinal impact of AETCOM training on clinical phase students. Med Educ Online. 2024;29(1):2310452.

Udgiri R, Ganganahalli P. Perceptions of attitude, ethics, and communication (AETCOM) modules among Indian medical graduates in their first professional year: an educational observational study. Cureus. 2024;16(7):e64611.

Nayak RK, Kadeangadi DM. Effect of teaching communication skills to medical undergraduate students: an exploratory study. Indian J Community Fam Med. 2019;5(2):108-13.

Chavda N, Solanki P, Dhanani JV, Shah A, Patel N, Bhadiyadra S, et al. Assessment of clinical communication skills of medical students through the simulated patient approach. J Med Educ. 2020;19(3):e108661.

Rider EA, Hinrichs MM, Lown BA. A model for communication skills assessment across the undergraduate curriculum. Med Teach. 2006;28(5):e127-34.

Rees C, Sheard C, Davies S. The development of a scale to measure medical students' attitudes towards communication skills learning: the Communication skills attitude scale (CSAS). Med Educ. 2002;36(2):141-7.

Makoul G. Essential elements of communication in medical encounters: the Kalamazoo Consensus Statement. Acad Med. 2001;76(4):390-3.

Downloads

Published

2026-06-23

How to Cite

Gupta, H., Rashid, N., Gupta, S., & Khajuria, N. (2026). Evaluating the effectiveness of communication skills teaching in phase II MBBS students of a tertiary care teaching hospital in Northern India. International Journal of Basic & Clinical Pharmacology, 15(4), 749–755. https://doi.org/10.18203/2319-2003.ijbcp20261964

Issue

Section

Original Research Articles