Consumers satisfaction with pharmaceutical services in community pharmacies in Benghazi-Libya

Authors

  • Suleiman I. Sharif Department of Pharmacy Practice, Faculty of Pharmacy, Libyan International Medical University, Benghazi-Libya
  • Shiem Hitham Department of Pharmacy Practice, Faculty of Pharmacy, Libyan International Medical University, Benghazi-Libya
  • Shahed Mohammed Department of Pharmacy Practice, Faculty of Pharmacy, Libyan International Medical University, Benghazi-Libya
  • Noran Tewfik Department of Pharmacy Practice, Faculty of Pharmacy, Libyan International Medical University, Benghazi-Libya
  • Mahmoud Inshasi Department of Pharmacy Practice, Faculty of Pharmacy, Libyan International Medical University, Benghazi-Libya
  • Noura Elshwehdi Department of Pharmacy Practice, Faculty of Pharmacy, Libyan International Medical University, Benghazi-Libya

DOI:

https://doi.org/10.18203/2319-2003.ijbcp20241642

Keywords:

Satisfaction, Community pharmacy, Consumer satisfaction, Patient, Pharmaceutical care service, Pharmacist

Abstract

Background: The pharmacist, as a front-line provider, is always in contact with patients who come to the pharmacy for various reasons. This study aimed to determine patients’ satisfaction with pharmaceutical services provided by community pharmacists.

Methods: An anonymous, pre-piloted questionnaire-based study was conducted in Benghazi, Libya. Data were analyzed using SPSS, and results were expressed as frequency and percentage of respondents.

Results: A total of 281 completed questionnaires were received back. The majority (196, 69%) of respondents were female. The respondents were of different age groups, but most of them were between 17 and 24 (65.1%) years old. Over 50% of the participants were students (159, 56.6%). The majority of participants find the pharmacist helpful (96%), and 77% of the participants have categorized the pharmacist as a salesman. Most of the participants ask the pharmacist about how to use a medical device, the dose of medication, the frequency of use, the duration of treatment, and the side effects of the medication. Patients (113, 4.2%) do not ask the pharmacist because the physician provided information.

Conclusions: The results of the present study showed a moderate level of patient satisfaction with the help provided by the community pharmacist. However, the pharmacist needs to fully practice his or her role to the advantage of the patients, and the latter needs to be aware of what to expect and demand from the community pharmacist.

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Published

2024-06-25

How to Cite

Sharif, S. I., Hitham, S., Mohammed, S., Tewfik, N., Inshasi, M., & Elshwehdi, N. (2024). Consumers satisfaction with pharmaceutical services in community pharmacies in Benghazi-Libya. International Journal of Basic & Clinical Pharmacology, 13(4), 444–449. https://doi.org/10.18203/2319-2003.ijbcp20241642

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Original Research Articles